Storage: what counts and what does not

Every plan includes storage: 5 GB on Free, 50 GB on Creator, 1 TB on Growth. You can see how much you have used in Settings, under Plan & billing, and what is using it under Storage.

If you own more than one community, they share one storage allowance, and what you see is the total across all of them. Files in any of your communities count toward it. See One plan for all your communities.

What counts

• Video files you upload, at their original size

• Lesson attachments

• Files in your Resources library, and any cover photos you give files, links and folders

• Audio tracks and their cover images

• Images: logos, covers, guide photos, images inside lesson bodies, and the pictures in your blog posts

• Event recordings

• Files you sell, and lead magnets you give away

What does not count

• The playback versions we make from your video. Every upload becomes four different quality levels, and none of them count.

• The thumbnail we pull from your video

• Captions and transcripts

In short: you are billed for what you uploaded, not for what we made from it.

See what is using your storage

Open Settings, then Storage. It is on every plan. It shows:

• How much you have used of what your plan includes, with a bar split by category: Courses and recordings, Community and messages, Pages and blog, Audio library, Downloads, Email and Brand and other. Press a category to see only its files.

• A Review unused files card whenever something you uploaded is not used anywhere.

• Every file you uploaded, biggest first, with a link to where it is used, for example a lesson, a blog post or a page. Filter by All, Unused, Images, Videos, Audio or Files, or search by where a file is used. The list shows your 1,000 largest files; the totals always cover all of them.

Members' photos, videos and voice messages show only as a size under Community and messages. They are never listed, for their privacy. See auto-delete below.

If you own more than one community, the total counts all of them, and the list shows the community you are in.

The owner and admins can delete files here. An editor sees the same sizes and where files are used, on their Settings page, but cannot delete. Money questions, such as extra usage and what it costs, stay in Plan & billing, which links here with See what's using it.

Delete files nothing uses

A file shows Unused when nothing in your community uses it anymore and it is more than a day old. The day gives a fresh upload time to be saved into the page or post you are still editing.

Auto-delete for members' content

Members' files count toward your storage, and you cannot delete them one by one. Instead, the owner or an admin can have older member content removed every night. On Settings, then Storage, find Auto-delete for members' content. Every rule is off until you turn it on:

• Photos, videos and files in messages: after 30 days, 90 days, 180 days or 1 year. The words stay.

• Whole messages: after 90 days, 180 days, 1 year or 2 years. The words and everything attached go, voice messages kept with Keep included.

• Voice messages: 2 minutes or 1 day after listening, or 30 or 90 days after sending. After listening means once everyone else in the conversation has played it. Anyone in the conversation can press Keep on a voice message to stop it going.

• Photos and videos on community posts: after 90 days, 180 days or 1 year. The post and its replies stay. A picture placed inside a post's own text goes only when the whole post goes.

• Whole community posts: 180 days, 1 year or 2 years after the post's last activity, so a new reply starts the clock again. Replies and media go with the post. Pinned posts and drafts are never deleted.

Rules run every night. Turning one on, or choosing a shorter time, reaches everything already past the limit at the next run, then a little more each night. The card shows roughly how much a choice frees tonight, and asks you to confirm before a save that would delete more than before, because it cannot be undone. A post removed this way is final: it does not appear in the console's removed posts, and it cannot be restored.

Members are told nothing about your rules until one of their items is within a week of its limit. Then that item says so, for example Photo removed in 3 days or Expires in 2 min with Keep on a voice message. Only the owner or an admin can change the rules.

Running out

Hitting the limit stops new uploads. Nothing you already have is deleted, hidden, or degraded. Your members notice nothing.

To free up space, delete videos and attachments you no longer need, check for duplicated courses, and look at Settings, then Storage, for files nothing uses anymore. Duplicating a course copies its video files, so a duplicate costs the same again.

Going over your storage

Creator and Growth can go past their included storage if you turn on extra usage, the same opt-in already used for live video and email overage. It is one shared switch and one shared cap. Storage is on by default when you turn it on, and you can pause storage alone under What can go past your plan in Change limit; uploads then stop at your included storage.

It costs $0.20 per GB of the billing period's peak usage past what your plan includes. Peak means the highest point your storage reached during the period, not an average. With several communities, the peak is the group's total, and it appears as one line on your statement.

Free cannot go over. Uploads are blocked at the limit, and there is no overage option to turn on.

Alerts

If you have turned on extra usage, you get an email at 90% of your included storage, and again once you actually go over. Members and editors who hit a storage-related refusal never see specific numbers, just a generic message to contact the community owner.

This $0.20/GB charge rides the same spend cap as live video and email overage. See Live video usage and your spend cap for how that shared cap works.